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From Our Customers
We value feedback from our customers and use it to refine our business to consistently hit our customers expectations. Here is what our customers have to say about their experience with America’s Floor Source.
Thanks for all your help. You made this process very easy and painless. The cost is considerably less than I expected.
I love the new flooring. The installers did a fantastic job. They worked from the time they got here until they left. I was very happy with them.
The carpet is laid and I love it. Exactly what I wanted in the first place. The color is perfect.
Again thank you so much for all that you did
I wanted to take a moment and tell you about the wonderful experiences we have had dealing with one of your employees, Ryan Carman. We had a few installation issues with our new home. Ryan was kind enough to take time out of his busy day, and review all of our issues. He listened with an empathetic ear, and explained every aspect in great detail of what happened and what was to follow. He gave us his card so we could follow up should we have any additional questions. He became a wonderful point of contact for your company, and extremely instrumental in ensuring optimal care with our circumstances all the while providing us with necessary updates along the way. Honestly, it’s not easy to have to deal with issues that need to be addressed particularly in a new home. However, Ryan’s excellent customer service skills coupled with his professional above and beyond demeanor, has made everything much better for us. He’s extremely diligent, an obvious hard worker. We truly appreciate all of his efforts, and wanted to share them with you.
Steve and Melissa
This is a follow-up to our phone conversation. Jason was here and completed the measurements for both the one room that was damaged and other carpeted areas of my home as well. Probably you have talked with Jason by now and he has returned the carpet samples to you along with measurements. After I receive the prices from you (the one room separately), I will make the decision as to whether I will only do the one room or take advantage of the timing to replace the rest of carpet in my home.
Thanks so much for your assistance. You are so pleasant and professional to work with.
I just wanted to express my appreciation of all the time you spent with Eric and I over the past couple of months, but mostly for the extra time spent with us this past Friday. You definitely helped make us feel comfortable and allayed any anxieties that we had. As first-time homebuyers, AND first-time builders it’s been an exciting, but overwhelming process. You have been incredibly patient, and have made sure that we are completely happy with our selections.
So I just wanted to say THANK YOU!! And that you deserve a raise!
I got your email from Craig at Fischer Homes. I just wanted to write you a quick email in regards to one of your America’s Flooring employees. (I feel like it’s the least I can do for him!)
We just recently built a Fischer Home. Your employee, Josh Roy has gone above and beyond. I can’t tell you how much I appreciate his hard work and attention to detail. I have personally never met a person that takes such pride in his work. It’s a shame all workers don’t have Josh’s work ethic. Just recently, after our ceramic tile was laid in our bathroom, he came back to our house to inspect the other employee’s work and not only did he take the time to fix all that person’s mistakes, but he also showed the original worker how to do it right so that in the future he wouldn’t make the same mistakes. He is personable and friendly and an employee that you are lucky to have represent your organization. An employee like Josh is hard to find these days, so I felt he deserved a BIG pat on the back from us. We definitely have appreciated his hard work in our home to make it beautiful.
Thank you and have a great day
Raeanne & Jason
Good morning, just a note of happy thanks. I recently bought a home in Donegal Cliffs in Dublin, where the former home owner had self-installed a floating laminate floor. Unfortunately he didn’t leave a gap and it resulted in significant buckling and lifting and we feared it was a total loss.
Corbin and Rich came and I cringed when I saw their mouths fall open and their near speechlessness when they saw how bad it was. But they saved the day! I am thrilled to report than even though it took more than twice as long as they had allotted, they were willing to stay here until 7:00 pm one evening to make it right. I was SO impressed with not only the time they spent cleverly evaluating and determining the complicated fix, but also the job that included using a saw on my lawn, a trip to get necessary supplies, and extensive banging and kicking and tapping to adjust, replace, and salvage.
They did the job like it was their own, like they were personally invested in the final result. I just can’t say enough about them and the care they took.
Also, its not every time that I actually LIKE the contractor and am totally comfortable with them in my house and with my children, but these guys were wonderful and I felt like we were family friends by the time they left. When I realized that they weren’t leaving until it was fixed, I was so impressed and grateful. My highest compliments and many thanks for these excellent guys.
All the best!
Everyone at AFS was incredibly friendly & helpful. Our company had all of our carpet replaced, during business hours, with very little to no interruption. Our sales person, George Kern, was very helpful in determining everything we needed and the pricing was very competitive. Our installers (Stan, Greg, Mike, Justin) were very professional, courteous & clean, but also beyond helpful in organizing & navigating around us as we continued to work. The attention to detail was like it was their own home & we couldn’t be happier with our results. They even offered a creative solution that not only saved a little bit of money, but also a much more intensive project to our walls! The project even went faster than quoted!
We highly recommend AFS & our specific installers!
Hub Plastics, Inc
Tiffany is a remarkable person. I feel as though I’ve known her all my life. She was easy to work with and very professional and artistic. I trusted her from the very beginning. The job hit a snag with a very high installation cost on the vinyl and Tiffany was right there to rescue me. Without her the job would have been canceled. The balance of the project will be completed this week, carpet install on Wed/Thurs. Tiffany handled this as though it was her job and she led the way. She coordinated this whole process and it has been amazing. I will recommend America’s Floor Source and Tiffany to all……
Thanks for the experience.
Just wanted to say thanks. You were prompt, helpful, and professional every step of the way through this whole process. We will be recommending America’s Floor Source because of how you dealt with us. I know it’s your job, but LOTS of people don’t do theirs well and you do. Thanks again. And forward this to your boss!
Gregg D. Colahan
I just wanted to take a moment to thank you for all of your help. I really appreciate everything you did and we are very happy with how our carpet looks. I did recommend you to our friends for their carpet. Thanks again,
I was given your card by Aaron Nelson in case we ran into trouble with the transaction at some point. I hope you don’t mind if I take this opportunity to tell you how pleased I am instead. Aaron made the purchase a pleasure. I was very impressed with your showroom and all of the first-class products you offer. My 600 square feet of Mohawk laminate was exactly what I was looking for at a price that was much lower than the competition. Your installers have just finished and their work appears to be flawless. I was in the building trades as a young man and recognize competence when I see it. Altogether, I would say that this has been the best major home purchase experience I’ve ever had.
Best wishes on your continued success in the Fort Wayne market.
I hope you are doing well?
We will be moving soon. You should stop by and see how good the suggestions you made look in our home.
Thanks again for everything! You were the best part of the process!
Thank you very much for your services. The carpet looks great and the installers were professional and efficient. We are very excited for our new carpets and look forward to moving into the house in the next few weeks to enjoy them. We will certainly come back to you guys in the future and will be sure to recommend you to everyone we know!
Good morning to you all! My name is Dustin Francis and recently my wife and I purchased a house and had carpet installed by your company.
Throughout the process of trying to figure out what we wanted to get that was in our price range, you had one associate who was there for us big time, GEORGE KERN!!! He was absolutely phenomenal with helping us. He went above and beyond in our eyes to assist us and to help us out to make our lives easier. I have been to thousands of stores, restaurants’, venues, etc… and I have never had customer service like that.
Because of him I will recommend your company to any of our friends and family who is looking for flooring or backsplash etc..
I am an account manager for a company and very rarely do you ever hear too many positives about something or someone. So I did want to take the time to tell you that we were very pleased with George and not to mention our carpet looks great!!!!
Thanks for your time!
THANK YOU!!!!! This absolutely will fit in our budget! Thank you thank you thank you! Can we schedule for next week? Or is that too soon? Thanks again, it’s a Christmas miracle. Have a wonderful afternoon!
The whole experience with America’s Floor Source has been good. Chris was very helpful in picking things out, and the installers were early and very quick. I would highly recommend you!
Chris Miller took great care of us! He had to come out multiple times to measure spaces cause we kept adding more to be done! I am so impressed! I will refer anyone to America’s Floor Source. Thank you!
The new carpet looks GREAT! And they are finished – less than three hours! The last guys from [competitor], took all day and had to work late into the night.
We’ve had carpet put in three times and other flooring put in two other way and these two were by far the best, quietest, hardest working – not even one break! Clean – didn’t smell of smoke. Polite. And left everything as they found it. And the carpet looks better than the last berber!
They were really terrific! As Chris has been – he was our contact for another job at our new house and we had an emergency with a water heater in our current home. One week prior to closing! He returned my after hours call, was here early the next morning and was able to get the carpet installed 24 hours later. And the price was very reasonable – with better service than we’ve ever had before! I don’t think there are many flooring companies who are able to do that and even less who are willing to try!
It’s been a trying three days for me – and I really appreciate the customer service we received from your company!
Very friendly service. Price on exact same tile was $400-$600 higher at big box stores.. also ended up getting vinyl floor tile while we were there. Allowed us to mix and match various samples until we found the ones we were happy with.
I just got off the phone with Stefani and wanted to thank you and the crew at America’s Floor Source for an outstanding job. She loves the carpets you assisted her choose and the install went flawlessly! Safe to say you’ve got a customer for life, thanks again.
Alan T. Jeffers
Wendy and I would like to thank your company for the terrific service we received during the purchase and installation of some carpeting in our Hilliard, OH condo. We worked with your Indy office to start–reviewing and selecting the carpeting we wanted to use. From there, your Trabue location coordinated the ordering, storage, and install of the carpet.
Lindie Collins was absolutely fantastic to work with. She provided strong communications throughout the process – offering advice, input, and follow-up all along the way. She was a pleasure to work with, and is a true asset to your company.
Thank you Lindie!
Great experience all around – thanks so much!
Doug and Wendy Stang
John said the carpet installers work until 6 o’clock this morning to get the corridors ready for us today and I wanted to tell you how much we appreciate it!
I wanted to relay to you the experience my wife and I had with Tiffany. We did a shower and bath area that included tile walls and floors.
We were probably out at your place about 6 or 7 times by the time we picked everything out. We’re a little bit on the picky side, which accounted for a lot of those trips.
We dealt with Tiffany each time we went out, and I just wanted to say that she did a great job. She was always helpful and courteous.
In fact one day, we were out there, and it was about 4:15pm. We lost track of time looking at samples. Tiffany was right there and didn’t say a word about it being past closing time. I finally mentioned it and said, “Oh! Tiffany I’m sorry we’re past closing hours.” And she said, “That’s okay. That’s what we’re here for.”
That’s the kind of service we got from her. She was very pleasant to work with, and if all people were that way, life would be much better.
Not only does America’s Floor Source excel in customer service and competitive rates, the company also employs friendly, professional and cordial people. I have worked with companies in the past where their employees were unfriendly and that simply makes me not want to purchase flooring there. Additionally, America’s Floor Source is very transparent with my pricing. Other places in town would give me price and 3 days later it would magically go up.
The people are the main thing that makes America’s Floor Source different. They are great!
America’s Floor Source always has my carpet cut and ready. They are a one stop shop, and they always stay on top of my orders. Personal service is what makes America’s Floor Source shine!
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